Cottage Cafe

Reviews about Cottage Cafe

• 4 / 5

  By Armani Gucci
  I've only been here once, so I can't speak on it too much. I gathered that there food was good, at a decent price. Most places can make food almost the same, though. I think you're honestly just paying for the ambience and the cozy atmosphere. It's a comfortable place, with kind staff.
  August 19, 2016
• 1 / 5

  By Luke Baumgarten
  I only give it one star to emphasize how awful my experience was. I would choose 0 stars if that was possible. If you want to be yelled by wait staff and humiliated in front of the entire restaurant, this is the place for you!
  
  Here's my story: I was so excited to take a group of 6 friends and family to this restaurant because we've always been so impressed by the food and the service. We showed up with 4 people -- still waiting on two. Our wait was about 30 minutes, which is typical for this restaurant, but that was totally fine with us. When they had table for six ready, the hostess asked us how big our party was. We replied 6, but very clearly told the hostess that two people weren't there yet. The hostess seated us anyway, which was kinda surprising and great. She came back a few minutes later to take our drink orders and was noticeably rude. We thought that was somewhat strange given how nice the staff usually is. A couple minutes later, a waiter (tall, red-head guy – owner or manager maybe?) came to our table and was VERY obviously pissed. He said very loudly, "Next time, don't lie to us so that you can get seated sooner. We are obviously VERY busy and have a lot of people waiting!" We were absolute shock. I said, "Excuse me? Lie about what?" He replied that the hostess who seated us asked us if our entire party was present and that we said yes. I explained that there must have been some mistake -- that we told the hostess that our party was NOT all present and that she seated us anyway. He told us that was BS because the staff ALWAYS checks twice whether the entire party is present. As I was trying to (politely) explain that we were very sorry and that we simply did NOT say that we were all present – that there must have been some misunderstanding – he stormed away without even letting me finish explaining or apologizing. I've never been treated with such disrespect in my life.
  
  We sat there in absolute shock for about two minutes, trying to figure out whether we could still eat there or whether we should leave. We all felt sick to our stomachs at being screamed at and called liars by management and we felt extremely uncomfortable. The male waiter came back a few minutes later and said very huffily, taking out his order pad, “Are we ready to get this party started now or WHAT!?” (clearly pissed that our remaining two people still had not shown up but that he wasn’t going to wait any longer). I calmly tried again to explain, “Listen, man, I promise you, we are NOT lying. There must have been some miscommunication, but we clearly told the hostess that two people weren’t here yet.” This pissed him off even more and he replied that their staff ALWAYS checks that and that we were lying. I then said that we were just going to go. He stepped back and gestured angrily toward the door, as if to say “Get the hell out of my restaurant!” I again tried to apologize and he gestured again toward the door like he didn’t want to hear it and that we just needed to leave.
  
  We were absolutely appalled and it ruined our entire weekend. I have been to this restaurant several times (with this very same waiter/owner/manager/whatever he is) and it has always been wonderful. But this past weekend ruined it forever and I will never go back. They’re busy and popular, so I know it won’t matter to them that me and all of my friend and family won’t go there again, but it was such an unjust and horrible experience that I felt like I had to share my experience on Yelp – something I’ve never done before.
  
  Yelling at your guests and calling them liars is NEVER ok – especially when the guests did NOTHING wrong. He wouldn't even give us the benefit of the doubt. Wouldn't even listen to us. We've never been treated worse by wait staff in our entire lives. Our theory is that the hostess got yelled at by the red-head guy and that she threw us under the bus, telling him that we told her that we were all present in order to save her own skin. Whatever the reason for the tantrum, we'll never go back.
  July 09, 2016